SHIPPING & RETURNS
Domestic shipping is provided by THE COURIER GUY and PRIMETIME EXPRESS
These are both express services, (an email will be sent indicating
shipping confirmation for you to track your purchase)
You will receive an emailed waybill with a tracking number when Urban Artistry has shipped your order. It is the purchaser’s responsibility to provide an accurate address and contact information. All shipments require a signature upon delivery for your protection. Please ensure you have items delivered to a location where you will be able to sign for the package. If you would like to waive the right to a signature you can do so by contacting the delivery company, however, this will, in turn, waive any insurance on your package from Urban Artistry.
Please contact the delivery company directly for any questions regarding shipping:
Primetime: Phone: 021 930 9140
If you order products that we do not have in stock, our team will notify you and refund you for that product immediately.
DAMAGED / MISSING MERCHANDISE
Please inspect all packages immediately upon delivery. If you believe that an item is damaged/missing, please notify us via email within twenty-four (24) hours of receipt of the product. It may be necessary for us to contact the courier company for damage inspection and open a claim. All original packing materials must be kept for claim purposes. In all cases the damaged merchandise must be returned along with packaging materials. Urban Artistry reserves the right to either replace the item or offer an in-store credit towards other products. No return will be accepted without prior authorization from customer service.
What is covered:
This limited warranty, covers defects in materials and workmanship of any electronic device sold by Urban Artistry.
What is not covered:
- This warrant does not cover any damage caused by the owner, modifying, attempting to fix, or otherwise alter the product.
- This also does not warrant that the product won’t become obsolete at some point in the future.
How long does this coverage last:
This warranty lasts for 90 days after the date of original purchase of this product.
Who is covered:
This limited warranty covers only the original purchaser of the product. The limited warranty is not transferable to subsequent owners or purchasers of this product.
What Urban Artistry will do:
- Replace the item
- Provide credit, in the event that the product is out of stock or has been discontinued.
MERCHANDISE EXCHANGE / RETURNS
Urban Artistry must be notified by email within ten (10) business days of receipt of your merchandise to grant an exchange of non defected items. Orders over ten (10) days old are non-returnable. Return shipping fees on exchanges are the responsibility of the customer. Once your item has been inspected, you will receive credit for the returned items on your UA account, or an exchange. All items need to be returned within fourteen (14) days of receipt. No exchanges will be accepted without prior authorization. Items must be unopened and in the original packaging. Exchanges and account credits will be applied at customer services discretion.
If a shipment is returned due to entering an incorrect address (not including a building or suite number) or an oversight on the purchaser’s behalf (errors in the product(s) selected), shipping & handling fees will apply. In the event that a return is a result of our error, we will pay the return shipping fee. Once the item(s) are returned, please allow twenty-four (24) hours for re-processing.
All orders can be cancelled without penalty up until it has been packaged – once packaged a 15% re-stocking fee applies. Once shipped an order cannot be cancelled or retrieved.
No credits, refunds or exchanges allowed